FAQ

About Our Products

  • The MST3K Episodes: The mastering was done from original 1st generation tapes with all defects in audio and video corrected, with commercials cleanly removed. The source discs are encoded in MPEG2 at 720 pixels, 480 lines, at the highest possible bitrate. With the exception of KTMA, which is not really available anywhere in perfect condition, nearly all recordings are “A+” quality episodes and your discs will be as close to first generation quality as can be had! There are also extra features included with most discs, such as the original movie poster, episode and channel promos, etc. All discs have full menus and chapter breaks (placed conveniently where commercials used to be).
  • The MST3K Rarities: Most rarities are A or B quality, but as a few are 2nd or 3rd generation, there is some variability here. Hey, they’re rare! We try to be as objective as possible and post the overall quality for each. ISO file downloads contain the exact same files, menus, and image/sound quality as their DVD counterparts.
  • The non-MST3K recordings: These movies come to us from many different sources and we do our best to locate the highest quality copies available. However, because most of them originate from a time before digital technology, they may show the snap, crackle, and pops (as well as graininess) of their historical origins. Please consider that part of the “cheesy charm” these treasures offer in order to soften your sophisticated 21st Century expectations.

Each ISO file is an image of an entire disc. This allows you to download a full DVD and then burn it to a physical disc yourself, rather than wait until a disc is delivered in the mail. This requires that you have a DVD drive capable of burning discs and disc burning software. We recommend the free utility ImgBurn if you don’t already have burning software. Alternately, you can mount the ISO directly in your computer and run it as if it were a physical disc in Windows 10. Simple instructions are provided at How-To Geek. These files are typically very large, often over 4 gigabytes, and downloads should only be considered if you have a fast connection and room on your local device to receive the file. 

These files have been compressed between 30-60% in order to save space and make them viewable on portable devices. The video quality is very close to the DVD versions, but they are not as high quality as true DVD (or ISO) recordings and aren’t really intended for viewing on large screens, such as that 150-inch 8K behemoth you have in your home theater. We recommend our standard DVDs/ISOs for large screen playback instead.

These files come to you either as a download, or in the case of larger collections, on a USB thumb drive or data DVD. They are provided in the MP4 format. This means they can be played by just about any portable device out there that supports the .MP4 extension. If your device only supports M4V, no problem! MP4 and M4V are the exact same file codec (MPEG-4 AVC H.264), just with different letters at the end of their filename. If you want M4V, it’s as simple as renaming the file.

A partial list of devices you can watch these on:

Android Phones and Tablets
iPhone
iPad
iPod
iPod Touch
iTunes
AppleTV

Kindle Fire
XBMC and Other Media Servers
… and just about every video viewer on any computer anywhere on any planet.

 

Here is the 5-Step Method for the MST3K Completionist:

  1. Go here and grab the episode checklist: https://cheesyflix.com/3000/mst3k-episode-checklist/
  2. Go here for the list of commercially-released episodes: https://cheesyflix.com/3000/missing-mst3k-episodes/
  3. Go to CheesyFlix.com and get the episodes NOT listed in step 2. You can get them slowly a few episodes at a time or you can get them all in one convenient set: https://cheesyflix.com/3000/product/every-single-mst3k-episode-from-ktma-thru-season-10-104-shows/
  4. Use the convenient Amazon links at CheesyFlix.com to acquire the commercially released episodes.
  5. Put an X in the checklist as you acquire the episodes. When the list is full, you’re done! Excelsior!

99.9% of the time, YES! They are disc-image duplicated on premium quality name-brand DVD-R discs, using machines dedicated to the task. Consult the documentation of your DVD player to be sure it supports “DVD-R” discs (most units made within the last 10 years do). If you don’t have your documentation handy, please check the compatibility of your player before ordering! For the international folks, be sure your players and tellys support NTSC, as we cannot make PAL or SECAM discs at this time.

If you have the newest game consoles, the chances are very good. Unfortunately, the list of supported recordable DVD media for older game machines has been very inconsistent. In the past, it has been widely held that very few brands of DVD-Rs work consistently with them. Because of this, DVD-Rs cannot generally be recommended for playback on older game systems with any degree of confidence – but your results may vary (for example, the XBOX 360 seems fine). Some people have had no problems while others cannot play them at all. We recommend that if game consoles are to be your primary playback devices, you only purchase a single disc to test them with, prior to placing a larger order. Of course, MP4 files that you download will be compatible with all devices that play it.

Even though we use premium brand discs, you will not find them delivered in fancy, flashy, full-color packaging. This would simply double their price. If you are looking for full retail cases for these discs, we apologize. What we sell is content! Our movies and radio shows are lovingly hand-crafted on DVD-R discs (with or without graphics printed on them) and delivered in plain white wrappers.

In the 1970s, “generic” products and labeling sprang up all over the country, epitomized by the UPC Code. The concept was simple: Don’t use photos or fancy packaging and pass the savings on to the customer. We follow the same principle here, knowing that our customers would rather have both Prehistoric Women AND Robot Monster for the same price that others sell just one title (but in a pretty box).

However, if you do want pretty cases for your MST3K collection, we offer this disc of case cover graphics for your printing pleasure.

Unless you opt for the printed graphics, we only write enough on the discs (near the hub) so you can identify which disc is which, and we write it in pencil so it can be erased. Different people have different likes and dislikes regarding labels and markings, so we let you decide what to do when you get them.

For the fancy-pants among us, we now offer pre-printed disc graphics, featuring the original movie poster for a small extra cost. Simply select the graphics option when adding your items to your shopping cart.

The discs we use have a white printable surface which is not a label. It is actually painted directly to the disc during the manufacturing process. This type of disc is used at the request of many people who use inkjet printers that can print directly to these discs, avoiding the many problems encountered with adhesive labels. We can send you non-white discs, if you wish (let us know during checkout), but we still don’t recommend labels (particularly the printable variety), for the following reasons:

1) They affect the weight balance that is essential when considering the high speed at which DVDs spin compared to CDs. This particular aspect is also effected by any or all of the following:
2) The paper tends to shrink or expand depending on age and relative humidity, which causes it to pull away from the disc or create buckled lumps.
3) The adhesive tends to decay with age, usually by becoming brittle and the paper then no longer sticks to the disc.
4) While the labels may adhere initially to the white printable discs, their surface is somewhat porous in order to accept the printer ink. This means that they will not hold adhesive nearly as well as a glossy surface (think of a decal on normal flat wall paint verses on a window). Also, the thickness of a label added to this surface may cause playback problems in some players, even if they do adhere fairly well.

CheesyFlix founder Michael writes: “Well, I don’t really have a “Top 10” per se, but my favorites tend to include giant insects, spiders, scorpions, lizards, etc… That should be over 10 episodes right there! I also like the Russo-Finnish episodes (e.g. Jack Frost, Day the Earth Froze…) and the 1950s space exploration (exploitation?) movies. The problem is, every time I look at the full list of shows to come up with favorites, I keep seeing more and more that I like and very few that I dislike… It’s like asking which of my cats (or children, if you’re so inclined) are my favorites. I love them all but each one for often very different reasons.

There are some, however, that are more difficult for me to watch, simply because I have seen them so often (Manos, all of the Gameras, and the two Fugitive Aliens come to mind off-hand). I also wish that they re-did a few more of the KTMA eps, like SST Death Flight, City on Fire, Last Chase, Hanger 18, and Phase IV (which really isn’t that bad a movie). I think the later BBI writing staff would have done a really great job with those eps.

We do offer a Top Ten MST3K Episodes set which features the most popularly sold episodes over the past 10 years or so, five each from the Joel and Mike eras.

We’ll be happy to answer any other questions that you might have. Contact us!

About Our Website

You betcha! Cheesyflix.com utilizes RC4 256 bit SSL High Grade Encryption for your sensitive account information and credit card transactions! In fact, we use it for every page, not just those that are account-related. What does this mean? It means you get a nifty little “lock” icon in your browser! (it also means that nobody will be able to view sensitive information as it travels between your computer and this site).

We’ll be happy to answer any other questions that you might have. Contact us!

About Your Order

Generally, your discs and thumb drives will be mailed out within 1-3 days of receiving your order and they should arrive at any US destination within 2-3 days after that. However, we occasionally get backlogged, so please allow 1-2 weeks for your order to arrive. Please allow 2 weeks for international orders to clear customs. If you are paying by money order, we will wait to receive your payment before we ship your order. All US and APO orders are sent out via USPS 1st Class for small orders of 8 or fewer discs and via Priority Mail for orders of 9 discs or more. Orders outside the US are sent via airmail. You will receive an email at the time each order ships.

We decided to launch the new store before all the downloadable product links were activated because it takes a tremendous amount of work to set them all up and we just couldn’t wait! However, all instant downloads ARE active for all MST3K products, but some other categories are not yet activated. Your order confirmation email will include the link(s) if they are active. For orders where a link is not yet activated, we will usually send you the link via email within 24hrs. A few products in the Cheesy Movies category will require a few days to remaster, but you will receive notice of that fact and a small free gift for the delay. All disc and USB thumb drive orders are being taken and processed as normal; the delay ONLY impacts digital downloads.

Absolutely not! Confirmations and updates are automatically sent to the email address you provide at the following events: When you create an account, when you place an order, when we acknowledge and begin processing your order, when your order ships, and any time an order is changed. However, if you are not receiving these emails, please check your email spam filters to ensure that they weren’t accidentally trapped there. If you add our email address (cheesyflix@cheesyflix.com) to your “always allow” list (or “whitelist”) in your email provider’s spam filter settings, this will prevent that from happening in the future. You may also wish to log in to your account at CheesyFlix and ensure there were no typos or spelling mistakes in your provided email address. For more information regarding spam blockers and specific services for your email host, please visit their site for details on how to “whitelist” our email.

Absolutely! Fans world-wide (over 30 countries so far) have enjoyed our discs! We charge a flat international postage rate, regardless of order size (so make large orders, wink-wink). APO addresses are charged at the US rate. Make sure that your equipment can play back NTSC video, since we have no way to make PAL or SECAM discs at this time. If somebody would like to donate the conversion equipment to us, on the other hand…

We are still awaiting an order from the Vatican City, but it hasn’t happened yet… anybody know the Pope’s phone number?

The short, but easy-to-dance-to Teenage Version (tl;dr):

  • We don’t ship until payment clears.
  • We try to get your order out to you in a week (but it can take longer, especially outside the US).
  • We proudly support our socialist US Postal Service.
  • No refunds.
  • We will replace defective items.

The long, Modern Jazz Version.

We’ll be happy to answer any other questions that you might have. Contact us!

Problems

We decided to launch the new store before all the downloadable product links were activated because it takes a tremendous amount of work to set them all up and we just couldn’t wait! However, all instant downloads ARE active for all MST3K products, but some other categories are not yet activated. Your order confirmation email will include the link(s) if they are active. For orders where a link is not yet activated, we will usually send you the link via email within 24hrs. A few products in the Cheesy Movies category will require a few days to remaster, but you will receive notice of that fact and a small free gift for the delay. All disc and USB thumb drive orders are being taken and processed as normal; the delay ONLY impacts digital downloads.

Absolutely not! Confirmations and updates are automatically sent to the email address you provide at the following events: When you create an account, when you place an order, when we acknowledge and begin processing your order, when your order ships, and any time an order is changed. However, if you are not receiving these emails, please check your email spam filters to ensure that they weren’t accidentally trapped there. If you add our email address (cheesyflix@cheesyflix.com) to your “always allow” list (or “whitelist”) in your email provider’s spam filter settings, this will prevent that from happening in the future. You may also wish to log in to your account at CheesyFlix and ensure there were no typos or spelling mistakes in your provided email address. For more information regarding spam blockers and specific services for your email host, please visit their site for details on how to “whitelist” our email.

We’ll be happy to answer any other questions that you might have. Contact us!

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